Air travel is the safest. But when things go wrong they go horribly wrong. So should we be concerned about airlines and pilots and what goes on in the cockpit? Aviation journalist Christine Negroni author of The Crash Detectives takes you inside the cockpit for a revealing look at what goes on. Also, 4 words you can say that will make you instantly more likable. And how everyday items we have had forever are beginning to disappear for good (keys, automatic transmission and more).