Today, Enterprise Technology is both Strategy and Global. On CIO Talk Network (CTN), Business IT Thought Leaders from around the globe share their experience and discuss how they are partnering with business to innovate and help grow the top line revenue, better care of customers, and improve the corporate bottom line. If you want to keep up with changes in technology and how it can be leveraged to maximize business potential, listen to CTN: CIO Talk Network
Digital revolution, socio-economic and political shifts, and citizens demanding a value-centric experience requires government to become intuitive and integrated to better sense and respond to changes. How are government and IT reimagining their system, processes, people, and tools to get ready?
Guest 1: Praveen Moturu
Title: Vice President and Chief Enterprise Architect, Mars Inc.
Traditionally, the enterprise architecture (EA) function was considered an overhead by many organizations. But it can prove to be a catalyst if reimagined and used to drive strategy and execution for digital transformation. How are progressive leaders adopting EA for digital success?
Guest 1: Jonathan Vester Title: Chief Information Officer, Nash Community College Armed with knowledge about the whole organization and deep expertise in using technology for innovation and growth, how are IT leaders elevating themselves into catalysts and unleashing energy that maximizes business outcomes? How are they connecting people within the organization and help them see the link between personal motivations and the company vision? How are they cheering the business unit officers and executive management to stay enthusiastic and continue to champion the change? How are they fostering an authentic work environment where everyone brings their best self to work?
While you invest in developing leaders, are you evolving the way work gets done in the company? You need to engage the entire system for organizational effectiveness. What’s the road to syncing organizational change and leadership development for maximum impact?
Disruptive change is becoming the norm. Instead of tweaking leadership strategy and culture to handle only the current challenges, how do you future-proof them, so the organization stands the tests of time and stay relevant, resilient, and reliable?
Guest 1: Prosenjit Sengupta Title: Chief Digital Officer, Thermax Group Dark data is information we are collecting but not using. It can cause leakage of proprietary knowledge and reputational damage. It increases future compliance challenges and legacy costs. It hinders making good use of data and is unnecessarily increase resource usage without any productive outcome. What are organizations doing to handle these dark data perils?
Guest 1: Hilton Sturisky
Title: Global Chief Information Officer at Crawford & Company
Due to increased market volatility and changing global landscape, stakeholders are demanding visibility into cost reduction and value creation opportunities with near real-time planning and reporting. How well are you keeping your enterprise performance management (EPM) strategies, practices, analytics, and technologies in alignment to stay relevant and competitive?
Guest 1: Viren Shah
Title: Chief Digital Officer, GE Appliances, a Haier company
Cloud is foundational for enabling digital, but cost overruns are rampant. Building data and analytics capability to support digital is resource-intensive. Shadow IT is inevitable with digital, leading to significant cost leakages. Security risks are enormous but so are the costs of managing them. How are leaders optimizing costs and running a tight, digital ship?
Guest 1: Brandon Champion
Title: Chief Information Security Officer, Syneos Health
Digital has forced security leaders to rethink their department’s strategy, people, processes, tools, governance, budgets, and culture. With the volatile nature of digital, it isn’t easy to build a standardized, unified, & cohesive approach to making security forethought. With unique organizational needs and constraints, how are security leaders developing their unique recipes and acing it?
Guest 1: Samuli Savo
Title: Chief Digital Officer, Stora Enso
Guest 2: Edward W Marx
Title: Chief Information Officer, Cleveland Clinic
Guest 3: Thomas Barnett
Title: Chief Information Officer, University of Rochester (N.Y.) Medical Center
Digital has the potential to uncover new and hidden markets. How are companies leveraging digital to establish higher value-based positioning, increase mindshare, proactively prospect, and enhance delivery to displace competition?
Guest 1: Rekha Ramesh
Title: Chief Information Officer, Daymon Worldwide
People have conversations as part of doing their job to exchange information or data. They also interact to pitch ideas and persuade others. But how can leaders foster a transformational level of conversations that would lead to real change and desired results?
Public and hybrid cloud infrastructure has proven to be a viable option for business but is it the most secure? Security breaches are rampant, with many of them attributed to cloud adoption. How can the business, IT, and cybersecurity leaders work together with the cloud providers to effectively manage cloud security?
Guest 1: Leon Ravenna
Title: Chief Information Security Officer at KAR Auction Services, Inc.
Data security requires rethinking people, processes, and tools to protect data throughout its lifecycle across public cloud, on-premises, and hybrid cloud deployments no matter the size and scale. What are some of the most progressive and creative security leaders doing to tame this beast?
Guest 1: Saugat Dutta
Title: Country IT Head/CIO, DP Worldwide
Lack of transparency, siloed thinking, lack of vision, and openness to experimentation indicate issues that prevent harnessing digital opportunities in enterprises. How can we reset and rebuild a winning culture for digital success where leaders think big, take risks, and employees are informed, engaged, and empowered?
Guest 1: Steven A Marks
Title: CIO, Brooklyn Law School
Guest 2: Dr. Jonathan Vester
Title: Vice President of Technology and Chief Information Officer, Nash Community College
Guest 3: Kelly Walsh
Title: CIO, The College of Westchester
CIOs need to shift from keeping business humming and predictable to mastering the art of possible and working with others to create new solutions. How do they reset their hardwiring, develop new skills, and lead their organizations into the new?
Guest 1: Sheryl Rose
Title: Chief Information Security Officer, Summa Health System
In the digital age, IT security needs to improve resilience, fast track innovation, and drive business expansion. But we require the entire organization’s support to make that happen. What does it take to make IT security everyone’s business?
Guest 1: Balaji Rengachari
Title: Global Chief Information Officer, Tata Global Beverages
Business is willing to invest in digital but wants to know where we are, how is it going, when will we get there, and what did related investments get us. With dynamically shifting digital landscape and experimentation underway, how should business and IT leaders collaborate to define digital KPIs and measure them to track progress and performance?
Guest 1: Jeanne Holm
Title: Deputy CIO and Senior Technology Advisor, City of Los Angeles
Good leaders today are expected to drive business agility through cooperation, collaboration, and adaptability of its team and ecosystem partners. Such leaders are also supposed to demonstrate flexibility and sensitivity? Can we harness AI beyond just automation or aid to decision making? Are there ways AI can help improve leadership quality within an organization?
Guest 1: Brian Stewart
Title: Deputy CIO and Director of Business Transformation, University of Alberta
Guest 2: Michael Dellinger
Title: Chief Information Officer at City of Tulsa
For IT leaders, saying Yes to ever increasing business demands makes their workload unmanageable and saying No earns them a bad name. Is there a way out? What strategies for work acceptance, prioritization, allocation, and execution can help them get out of this predicament and keep delivering value to the business?
Guest 1: Brian LeClaire Title: Chief Information Officer, Humana When tackling future readiness, organizations mostly focus on reimagining their customer offerings and experience. But what about strengthening the enterprise core business systems? How are Business and IT leaders using digital to revitalize the very foundation that will keep the business humming now and in the future?
Guest 1: Peggy Barber
Title: The Americas CEO and General Counsel, IACCM
Guest 2: Saugat Dutta
Title: Country IT Head/CIO, TVS Supply Chain Solutions Pvt. Ltd (erstwhile known as TVS Logistics)
Making Digital Transformation effective and holistic requires that we optimize core business systems and processes including contract management. Beyond digitizing paper contracts, what are organizations doing to adopt digital-enabled contract lifecycle management?
Implementing effective segmentation for security with relatively flat enterprise networks is a hard and tedious task involving multiple teams and application downtime. The result: business critical applications are at higher risk and the compliance costs is very high. How can CISOs and Security Architects rethink segmentation to make security more robust and simpler to manage?
Guest 1: Deepa Soni
Title: US Chief Information Officer (CIO) and US P&C Technology Chief Information Officer(CIO), BMO Financial Group
Driving a robust data analytics engine in an enterprise is not much different than a team sport. Business, data, and IT constituents need to develop mutual trust, bring forth ideas and challenge norms, take ownership as appropriate, and work cohesively in one direction. How to secure sponsorship? Who all should be recruited in the team? Who should be the coach?
Guest 1: David Giannetto Title: Chief Operating Officer, Astea International Increasingly, businesses are relying upon their service operation to position the entire organization for sustainable growth and profitability well into the future. But, no two companies are identical in their approaches to service delivery, even though they could use the exact same technician to fix the exact same piece of equipment. As a result, service leaders are demanding best-of-breed technology solution that is designed specifically for their service organization’s nuanced needs and enables flexibility to perform critical tasks in different ways. IT leaders want to help the business become future-ready using a best-of-breed approach, but it can undermine their standard practice of preventing unmanageable complexity and unwarranted higher integration costs. The result: IT leaning toward picking an otherwise sub-optimal service management solution with the service software as an ancillary component of their existing Enterprise Resource Planning (ERP) system. How can service and IT leaders collaborate to adopt future-ready service management technology while meeting the ‘simplify IT’ agenda?
Guest 1: Earl Newsome
Title: Vice President and CIO, Praxair
Centennials, the first truly digital-native generation, has started entering the workforce. This generation is characterized as sharp, argumentative, with short attention span, is easily demotivated, and puts personal priorities and commitments over what the employer needs. How are CIOs planning to lead this new generation for the benefit of all involved?
Guest 1: Brian Stewart
Title: Deputy CIO and Director of Business Transformation, University of Alberta
Guest 2: Gregg Chottiner
Title: Vice President for Technology Advancement and Chief Information Officer, New Jersey Institute of Technology
Imagine a workplace where both human and digital resources fluidly and autonomously reconfigure themselves in response to dynamically changing business needs. How can an enterprise develop such digital dexterity to stay relevant and competitive?
Guest 1: Klara Jelinkova
Title: Vice President for International Operations and IT and Chief Information Officer at Rice University
Guest 2: Thomas Skill (Ph.D. 1984, University at Buffalo
Title: Associate Provost & Chief Information Officer at the University of Dayton
With yesterday’s technical debt related maintenance and transformational initiatives in hand, should CIOs even bother to think about the future?
Guest 1: Paul M. Bellack
Title: Vice President, Global IT (CIO), Corporate IT Group, Magna International Inc.
A few great ideas that bring unprecedented value must be celebrated. But what changes in organizational mindset, model, and culture should you enable for such value creation in a sustained manner and at scale?
Guest 1: Mark Gay Title: Chief Information Officer, QBE Insurance Australia Pacific To become the company your customer wants you to be, your customer experience needs to exceed expectations. Effective adoption of AI-powered people, processes, and tools can help. How should IT and customer service leaders join hands to maximize the AI opportunity while meeting related challenges?
Leaders have been dealing with episodic volatility, uncertainty, complexity, and ambiguity (VUCA) for decades. What’s should be the leadership recipe in this era when VUCA is constant and exponentially increasing in intensity?
AI can impact Supply Chain Management (SCM) outcomes. But many such attempts by companies lead to disappointing results. What’s missing? Why hasn’t AI delivered in SCM? What’s needed to harness the most value of AI for SCM?
Guest 1: Marcus Dauck
Title: Chief Information Officer, Ringier AG
While machines don’t have emotions, can they do a better job evoking the same in humans? From user experience, marketing, and search optimization, to storytelling, how is the media industry planning to use AI to create more powerful and engaging entertainment experience for you than ever before?
The fast, volatile, and scaling digital demands require enterprise infrastructure and operations (I&O) to change beyond supporting traditional data center and cloud environments. How are organizations rethinking and investing in people, process, platforms, and tools to provision newer and faster digital technologies and methodologies including Edge Computing, IoT, RPA, and AI?
With most organizations well on their way to embedding digital in the DNA of their organizations, what’s on the CIO Agenda for 2019? How do they plan to support volatile and growing business capability demands reliably without breaking the bank?
Guest 1: Vijay Venkatesan
Title: Chief Analytics Officer, Horizon Blue Cross Blue Shield of New Jersey
You want to use AI and sophisticated analytics to enable business outcome. Is your workforce data literate? Do you have a refined, automated, and process-oriented methodology for your data management and analytics needs? How can you enable your organization to exploit digital opportunities through Data Literacy and DataOps?
Artificial Intelligence (AI) has proven to be a disruptive technical tool with promising applications across industries. But, as a CIO, how do craft your AI strategy, identify most promising user cases, build required analytics capabilities, and embed it in the very fabric of your business to maximize business outcome?
Are people just resources that your organization must exploit? In this day and age, when people are not making widgets, should they be ‘managed’ to improve the value they can help create? Would just leading them by painting a vision be enough? What strategies, approaches, and tactics would work the best for maximizing the people potential?
Guest 1: Jeff Cann Title: Chief Strategist & CIO, Encore Electric Digital is here, real, and shifting. CIOs may have successfully delivered on the digital transformation mandate, in this world of instability and constantly chasing what’s next, how are they building strategies, culture, and platforms to stay ready and relevant for the continuous next?
Does your organization just react to problems as they occur or try to predict and mitigate those problems before they happen? You may know what happened but do you know why? How can you boost organizational performance in the context of your customers, employees, products, and brand through experience management?
Guest 1: Earl Newsome Title: Vice President and CIO, Praxair To embed Digital in the DNA of your business, you need a technology platform. How do you select new technology solutions and leverage what you have? How do you finalize your architectural practices, partner integrations, and data exchange standards? What should be your approach to governance and risk management? And, how do you make it all happen with severe budget constraints?
RPA promises benefits including increased compliance, improved system compatibility, better management capabilities, and enhanced customer experience. But organizations are facing related adoption challenges including the perception of substantial upfront costs, employee resistance, setting a realistic expectation of what’s possible, and identification of candidate processes to automate among others. How are organizations addressing these issues as part of their RPA adoption journey?
Guest 1: Naresh Podila Title: CISO, Pall Corporation The volume and variety of attacks have left security teams playing catch up. Dwell times span days. Intrusions are left undetected for months. How can organization accelerate incident detection and response to minimize potential damage and improve the defense?
Guest 1: Andrew Baker Title: CIO & CTO, CIB, Absa Group Limited Banks are looking to enhance and extend enterprise efficiency through technology-enabled transformation. The focus is on how to improve customer propositions for higher revenue and change the internal culture through improved collaboration and innovation. How are emerging technologies helping?
Businesses are keen to boost business performance and customer experience. But the light bulb wasn’t invented by continually improving the candle. How do you balance investment in improvements of legacy systems, processes, and tools and innovation for the best outcome? How do you use emerging technologies to that end?
Guest 1: Swamy Kocherlakota
Title: Chief Information Officer, S&P Global
Enterprises are making significant investments in rebuilding their data and analytics environments. But, that’s based on the challenges today and what’s on the horizon. What are the steps to future-proofing it to prevent the cost of rework and the risk of irrelevance in the future?
Customer Experience (CX) is key to an organization’s success. It is all the rave today and organizations are reporting that they are heavily focusing on and investing in it. How are the results? Are these investments paying off in form of hard ROI or offering feel good soft ROI? Does CX have the potential to be a profit center?
Guest 1: Ron Guerrier Title: Chief Information Officer, Express Scripts Revenue growth is critical, but with so many options available to today’s informed and demanding customer, will just selling get you there? How do you reshape strategy, rethink solutions, and use technology to shift the focus of your whole organization from selling to solving customer’s problems?
Guest: Shantanu Roy Title: Chief Information Officer, Mahindra Logistics Change is hard and scary at times. And, embracing Industry 4.0 requires a lot of it. Manufacturers dread the idea of disrupting their supply chain or production output. How, then, can they make the complex changes across the board required to the industrial infrastructure and processes? What about the corporate expectations? How can they lead their people to think different and follow the unconventional path to digital manufacturing? Based on the journey thus far, what are the learnings?
Guest 1: Soili Mäkinen Title: Chief Information Officer and Senior Vice President, Digitalisation, Cargotec corporation Guest 2: Saugat Dutta Title: Chief Information Officer, TVS Logistics Today CIOs responsible for driving future business growth and innovation must develop a new mindset and new capabilities. What if this mindset that a CIO develops is of a venture capitalist? But, is simply developing a mindset enough? In this time and age, should the CIO also build a portfolio of initiatives that would deliver significant business outcomes? When most CIOs are becoming progressive in vision and action, how should they assume the role of a venture capitalist and use this mindset to deliver success?
Guest: Shaveta Wadhera Title: CIO, GE Transportation In today’s day of constant change, customer expectations are behaving like crazy creatures. They are growing and shrinking. They are changing shape and direction. Juggling priorities and resource constraints, organizations are finding it increasingly harder to deliver on morphing customer expectations. What strategies as well as changes in mindset, processes, and tools will help stay ahead and exceed customer expectations?
Guest: Lawanda Parnell Title: Chief Information Officer, Pedernales Electric Cooperative (PEC) Leadership development must be future-focused to tackle the faster and complex future ahead. How do you identify individuals with the potential to lead the charge in the future? What skills and competencies do they need to address future challenges? What must change in training approaches to groom future-relevant leaders?
Guest 1: Sam Segran
Title: CIO, Texas Tech University (TTU)
Do the members of your team cringe when you ask them to step up and lead? Is it due to lack of title? What are you doing to build non-positional leaders who focus on making a positive impact from any place in organizational hierarchy?
Cloud providers only go so far in sharing the responsibility of keeping your information assets secure. The onus of protecting data and managing threats in the cloud still lies with you. But, if you can’t see what’s going on across your entire cloud infrastructure at all times, how do you detect and respond to threats, cut vulnerabilities, and ensure ongoing compliance? What are the steps to gaining continuous visibility into the cloud environment and using it to control related security?
Are your employees engaged in meaningful work? Are the managers devoted to employees’ success by providing regular coaching and feedback? Do the teams feel empowered to make decisions and working with mutual trust? Are your organization’s workplace policies and culture conducive to enhancing employee engagement? What are you doing to transforming employee experience, a critical step to getting ready for the daunting times ahead?
Organizations recognize the value of going digital with their supply chains but, in many cases, have introduced the idea as point solutions to automate specific processes or functions. This fragmented and opportunistic approach undermines full potential. How can organizations define and adopt digital in ONE holistic approach to operating supply chains across the globe?
Guest 1: Jamie Bragg
Title: Executive Vice President & Chief Supply Chain Officer, Tailored Brands, Inc.
Guest 1: Georgette Kiser
Title: Chief Information Officer, The Carlyle Group
Things can get busy, really busy for you and those you lead. As a leader, how do you rally everyone, from executive management to staff, to commit to getting the right things done? Besides the traditional rationalization and prioritization tactics, what are you doing to achieve this intended outcome?
Guest 1: Rajeev Ravindran
Title: Senior Vice President and Chief Information Officer, Ryder System
Lack of systems leads to crisis. Overstaffing causes additional coordination. And improper organization results in excessive meetings. How are you preparing before launching innovation in your organization? Are you leaning back and rethinking people, processes, and tools to scale your efforts?
Guest: Ron Double Title: Chief Information Officer, Parkview Health AI and machine learning offer great promise for healthcare. Patient diagnosis, care delivery, claims processing, clinical decision support, population health, and security–all can be significantly improved. The adoption journey has already started, but the top reported challenges include lack of business and physician buy-in, adoption of new processes, staffing, and ethical issues. What would it take to harness most value out of these disruptive technologies and change health and lives for the better?
Guest 1: Joseph Santamaria
Title: Vice President and Chief Information Officer, PSEG Services Corporation
There is increasing demand for clean energy along with better visibility and more control on consumption. How is Energy industry fundamentally rethinking its processes, systems and workforce to meet such demands?
Cloud makes it easy to run a business but handling it can be complex due to its dynamic nature. How can we make it easier to optimize related cost, usage, performance, security, and availability? And how can it all be automated such that the cloud manages itself?
Guest 1: David Giannetto Title: Chief Operating Officer, Astea International Everyone knows happy customers buy more. A great customer experience typically generates more revenue from each customer. This logic has shaped how most service organizations approach improving profitability. But it isn’t how the world’s best service organizations think. These organizations know how hard they worked to win each customer account. They realize the value of shaping each service interaction to not just leave customers happy, but also present them with both an opportunity and a valid reason to buy more. When service interactions are done right, customers feel as though they are working with a trusted partner, while the organization maximizes revenue during each interaction. To achieve this, service managers need to think about selling and service technicians need to actually sell—something they are both hesitant to do. How do you create a sales-oriented service culture that spans from technicians to executives, and delivers an experience that makes customers need, want, and ask for more?
CXOs are getting fired. Companies are losing credibility and billions in revenue. But many CISOs still have a hard time making security forethought in their organizations. How can CISOs get everyone to embrace security as a forethought for the benefit of all involved?
Guest: Zack Hicks Job Title: Senior Vice President and Chief Information Officer, Toyota Motor North America When people seamlessly connect, communicate, and collaborate internally, with partners, and the customer—it increases efficiency, accelerates innovation, and boosts revenue. Digital Workspaces are a step in the right direction. But, are you just offering them as a privilege to the office workers, overlooking the field staff and partners who contribute towards revenue generation and customer retention equally if not more? How are you taking control of the critical path to organizational growth, and implementing fit for purpose yet unified workspaces to achieve the intended outcome?
IoT adoption promises great ROI for other industries. How has it been helping retail organizations transform their customer’s journey, improve operations, increase revenue and shrink costs? With the results delivered thus far, has it delivered a positive ROI? What is ahead of the curve? How should Retail Leadership prepare their respective organizations to exploit IoT’s full potential in the future?
Strong leaders don’t just deliver results. They also develop proteges into superstar performers along the way. How do they do it? How can you shift your people, processes, and practices to effectively deliver on both agendas?
The Logistics industry is well positioned to exploit emerging technologies like IoT, AI, and Machine Learning. How are organizations planning to tackle challenges related to ever changing customer expectations, supply chain integration, and legacy overhaul?
We expect leaders to be visionary, empathetic and creative. But with uncertainty in the marketplace and continuous disruption, most leaders are struggling to keep up. As a result, survival instincts are kicking in, making them fall back on their old habits thus worsening the outcome. How can leaders embrace ignorance, reset their thinking, and build new leadership muscle that’ll work in today’s times?
Guest 1 : Vijay Venkatesan Title : SVP, Chief Data Officer, Providence St. Joseph Health Guest 2 : Sherif Mityas Title : Chief Information Officer and Chief Strategy Officer, TGI FRIDAYS From a scale of 1-10, most organizations rate their Data and Analytics teams to be at level 2-3. What’s the holdup? What’s the right approach to building a high-performing Data and Analytics team?
Patient Experience Beyond Portals
What are the healthcare providers doing to improve patient care to differentiate themselves in the new, value-based payment era? Are they thinking beyond online portals which offer just administrative convenience? How are they using emerging technologies such as AI and Robotic Process Automation to improve patient experience and healthcare outcomes?
Are you innovative, enterprising, and a go-getter as a leader? With changing business landscape, customer demands, and related challenges, how do you groom yourself to figure it all out? And besides yourself, how do you hire and develop other people in your team to become figure it out leaders?
Guest : Jeff Hummel Title : CTO, Douglas Elliman Real Estate Intelligent software robots are here to replace many knowledge workers with a promise to lower costs and increase productivity. How are enterprises looking to adopt this Digital Labor? How do leaders plan to balance related business benefits, the impact of the current workforce, and ethics?
Guest 1: Charlie McMahon
Title: Vice President of IT and Chief Technology Officer, Tulane University
What makes a good team? It’s when managers and staff have empathy but challenge to keep each other honest. It’s also when individuals value constraints and make the most of what they have first before asking for more. How are leaders building and nurturing honest and resourceful teams to meet the challenges of the faster, digital future?
Guest 1 : David Chou Title : Chief Information & Digital Officer, Children's Mercy Hospital Guest 2 : Edward Marx Title : Chief Information Officer, Cleveland Clinic Right people, at the right time, carrying out proper tasks leads to well-served customers and partners. Isn’t it your ultimate goal of going Digital? How about driving the transformation, focusing on people first. How are you right-fitting workloads, work variety, and capabilities of your troops besides ensuring appropriate culture and engagement levels?
Guest : Chris Zissis Title: Chief Information Officer, EMEA - Head of Technology, Data and Information Management, JLL For continuous digital experience across expanding set of endpoints, traditional IT won’t work. It warrants a new architecture and supporting infrastructure for data, applications, systems, platforms, and security. How are leaders getting their IT ready to support the digital mesh?
Guest : Sangy Vatsa Title : Chief Information Officer and Executive Vice President, Comerica Bank For IT leaders, 2018 is going to be a year like never before. Business wants digital innovation to be out of the sandbox and scaled for the enterprise. It's becoming an imperative to deliver continuous digital experiences to demanding customers. Besides, there's an expectation to be ready to support the Device Mesh, Advanced Machine Learning, and Autonomous Agents, to name a few. How are CIOs prioritizing and gearing up?
Guest 1: Marianne Marck Title: Chief Information Officer, Ritchie Bros. While Proof of Concepts (POC) and experimentation may continue, its time to put a stake in the ground for the what and how of Digital Transformation. How are IT Leaders moving out of the sandbox and shifting from Digital New to Now?
Guest : Helen Norris Title: Chief Information Officer, Chapman University As an IT leader, with shifting priorities as well as a faster future ahead, you cannot lead with a map. You need a compass. But then, how would you inspire your troops, have them follow you, and deliver the intended results?
Guest 1: Mark Roman Title: Chief Information Officer, Simon Fraser University Leading today’s increasingly dynamic and complex organizations is too big a job for one person. Shared Leadership has its challenges and can be difficult to put in place. But, it holds a lot of promise. How can organizations successfully adopt shared leadership model to enjoy its many benefits?
Guest 1: Celso Mello Title: Chief Information Officer, Reliance Home Comfort A data-driven culture is vital for Digital Transformation. But, that’s not enough. Building a holistic digital data strategy, architecture, and infrastructure is a must. Facing so much business change and data overload, it’s not easy. How are IT leaders rethinking their organization, processes, and technology to achieve this goal?
Handling the 5 Ps of Digital Transformation Digital Transformation is top of your mind as an IT Leader. What are your challenges dealing with People, Policies, Processes, Pocketbook, and Politics? Are others facing the same issues? How are your peers handling these 5Ps of Digital Transformation? Guest 1: William Fandrich Title: Senior Vice President and Chief Information Officer, Blue Cross Blue Shield of Michigan Guest 2: Frank Johnson Title: Chief Information Officer (CIO) and Chief Digital Officer (CDO), City of Baltimore
Guest : Daniel Gandarilla Job Title : Vice President and Chief Learning Officer, Texas Health Resources Organizations have a lot of institutional knowledge. And, there is no lack of resources to get new ideas, how-to tips, and options to explore. Still, many face challenges in getting ready to embrace what’s new and changing. What’s the recipe to bridging this knowledge-readiness gap?
Guest 1: Lisa Bodell Title: Author, Why Simple Wins Guest 2: Ed Toner Title: Chief Information Officer, State of Nebraska Complexity is killing the ability of many companies to innovate and adapt. So, simplicity can be a competitive advantage. Imagine what it’d be like where everyone only engages in essential and meaningful work. How can leaders rebuild their organizations with Simplicity in its DNA?
Guest 1: Somesh Nigam Title: Senior Vice President and Chief Analytics & Data Officer, Blue Cross and Blue Shield of Louisiana In the Digital era, Data and Analytics should be at the very core of every business. They should drive strategy, innovation, and operational efficiencies. It needs a supporting culture adopted by employees, customers, and partners. What does such a culture look like and what does it take to build it?
Guest 1: Ruth Bolton Title: Professor of Marketing at the W.P. Carey School of Business, Arizona State University If you don’t know what a customer is worth, you don’t know what you should spend to get or keep one. How can IT be re-engineered and run with core focus on maximizing Customer Lifetime Value?
Guest 1: Daren Hubbard Title: Chief Information Officer, Wayne State University Guest 2: Dr. Jonathan Reichental Title: Chief Information Officer, City of Palo Alto Michelangelo saw an image in a block of marble and chiseled it out, removing the extra. While there are other reported barriers to digital transformation, Culture tops the list. Risk aversion, lack of customer-centricity, and siloed mindset are holding the organization back. How can leaders chisel out the extra to develop a conducive culture for the digital age?
Guest 1 : Bob Baskerville Title : Chief Information Officer, Scripps Networks Interactive Guest 2 : Veneeth Purushotaman Title : Chief Information Officer, Fortis Healthcare You must keep learning to grow as a leader to expect and respond to emerging challenges. You’re always busy, and there are no academies or crash courses available. It needs to happen through experimentation as part of your personal and work day. How do you enter and stay in learning mode, set challenging learning goals, experiment, and reflect on the results to learn?
Guest : Peter Ambs Title : CIO, City of Albuquerque The Analysts are predicting the rewards of adopting IoT to be over Trillion Dollars. But most organizations are struggling to justify investments beyond Proof of Concept (POC). Some don’t have enough use cases for monetization. Others report that the changes required to embrace IoT are too expensive and complicated. What would it take to get from POC to Profits?
Guest 1: Brian Haugabrook Title: CIO, Valdosta State University To deliver on business promises, CIO needs a core team of lieutenants. They should be a mix of dreamers, analytical thinkers, collaborators, and warriors. When you hired them, they were all seasoned professionals. They had the right skills, experience, and attitude. They were an exact match for the role. And, they were in the right mix. With frequent and ongoing changes, it doesn’t stay that way. How do you keep this inner team relevant?
Guest: Ann E. Joyce Title: Executive Vice President - Chief Information Officer, Chico's FAS How can a sales organization of a company transform itself in order to experience a pleasurable selling experience – which in turn improves the buying experience of a customer?
Guest : Grace Monahan Title : Vice President, Chief Information Officer, Henry Schein Top reported reasons, why businesses fail to transform, are gaps in management sponsorship and support—internal cross-functional and external value chain collaboration—service delivery workflows and issues related to employee engagement and accountability. Such organizations need to do a master reset, rethink, and rebuild a technology-enabled enterprise performance infrastructure made up of people, processes, and tools for successful execution and sustained results. What does it take to crack this “how” problem of transformation?
Guest : John Lambeth Title : Chief Information Officer, PAE Business agility is about adapting services, people, processes and finances to the changes in business environment. But, in many cases, it is attempted in a fragmented and opportunistic way thus undermining its full potential. How can we define and adopt ONE approach to managing data, architecture, security, and customer community across the enterprise towards best outcome?
Guest 1: Susan Fowler Title: Author, Why Motivating People Doesn't Work . . . and What Does Guest 2: Samuel Sudhakar Title: Chief Information Officer and Vice President for Information Technology Services, California State University, San Bernardino With nonstop business and technology disruptions, current leaders at the top are either becoming irrelevant or less than qualified to lead the charge. Is it time for laissez-faire leadership where they become the followers of the people they lead—letting go of the control—allowing the workers to navigate through the haze who in the process develop themselves and their leaders?
Guest 1: Marc Probst Title: Chief Information Officer, Intermountain Healthcare Guest 2: David Chou Title: Chief Information & Digital Officer, Children's Mercy Hospital Guest 3: Daniel Barchi Title: Chief Information Officer, NewYork-Presbyterian Healthcare industry is expected to enjoy high-value business benefits from robot-assisted surgeries, virtual nursing assistants, and preliminary diagnosis enabled by AI i.e. Artificial Intelligence. What does it mean for the patient?
Guest: Jon Russell Title: Chief Information Officer, John Muir Health We have the technology today to collect and analyze patient data as well as actions outside of clinical settings. A virtually infinite computing capability is also available to tailor diagnoses, treatments, and clinical decisions based on an individual’s health records within seconds. What are the roadblocks preventing us from completing the last mile towards Personalized Healthcare, the very basis of population health and value-based care?
Guest : Julia Davis, Title: Chief Information Officer of Aflac You can have a well thought out strategy, make impeccable blueprints, and plan resources in advance—the key to success in the digital transformation journey is going to be about how well your people, leaders, partners, and stakeholders react and respond to the unpleasant and unpredictable situations. What are you doing to build organizational endurance to prepare for the road ahead?
Guest: Doug McCollough Job Title: Chief Information Officer, City of Dublin Guest: Seth Wainer Job Title: Chief Information Officer, City of Newark With Artificial Intelligence (AI) going mainstream, it is forcing every organization to rethink strategy, hiring priorities, and IT operations among others. How are Government Stakeholders and IT Leaders getting their organizations ready for the impact of AI?
While Digital Transformation offers an excellent opportunity for the business, it poses some serious challenges for HR and Technology Leaders from talent acquisition to development and retention. How will you get Digital-Ready talent—rationalize or transform the existing pool—keep pace with expectations of the emerging, hyperconnected first-generation Digital worker—and retain them during the journey as well as after the dust of innovation settles?
Guest : Leah Miller Title: Chief Information Officer, Medical City Healthcare The Internet of Health Things (IoHT) is touted as a disrupter, enabling healthy lifestyle for the well and treatment for the sick. While the Healthcare Industry is still dealing with many issues including data integration and interoperability, how is IoHT going to help with the intended outcomes including improving access to healthcare, quality of care, operational efficiencies, and customer experience?
Digital is here, and we have to deal with it. It will also be there tomorrow so have to prepare for it. The perceived complexity and scale of what it'd take to embrace Digital seems daunting and is unnerving. Does everything you have today need to go away, replaced by the shiny new? How can you get clarity on what you need to be and stay Digital and how to go about it?