Our second guest of the season is seasoned #CommsHero, Stu Kaley, Associate Director of Customer Experience (CX) and Operations at The Chartered Institute of Marketing (CIM). With a career that began in music retail and took him to London, Stu developed a passion for everything customer and operational customer-focus. He then moved into the food industry and worked on multi-brand (owned and franchised) customer experience strategy across the UK and Europe, developing his love of CX eve...