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Show Notes: http://yourbestmanager.com/ranting-raving-leadership-randi-busse/
Take a good look in the mirror.
Do you want to know the reason why your company may or may not be providing great customer service?
You're staring at the answer.
All the surveys, processes, accountability metrics, training programs, and performance plans in the world pale in comparison to the power you have as a leader to demonstrate the character that produces great customer service and ultimately leads to creating opportunities for personal and professional growth on your team and in your business.
On today's show, I chat with Randi Busse, author of Turning Rants Into Raves, about two of the most significant contributors to business success... customer service and employee engagement.
cus·tom·er serv·ice/ˈkəstəmər/ /ˈsərvəs/noun: the assistance and advice provided by a company to those people who buy or use its products or services.synonyms: client service, after-sales service, helpline
Also discussed in today's episode:
- How does employee engagement impact customer service?
- Why is leadership transformation more important than employee transformation?
- What is the difference between a Rant Manager and a Rave Manager?
Show Notes: http://yourbestmanager.com/ranting-raving-leadership-randi-busse/