Jim Rembach has worked very hard to become a better manager. Even as a strategic and tactical advisor, speaker, board member, and thought leader he tries to build on what he has learned and seeks what he should know. He is both a mentor and a student.

Jim is the Board Chair for Call Center Coach, a Call Center Leadership Council Member, CX Expert for the Customer Experience Professionals Association, and is a certified Emotional Intelligence (EQ) practitioner. He is a contact center auditor and employee retention specialist who holds a US trademark for the “Servant Teamwork®” leadership and organizational transformation methodology. Jim is the SVP for Customer Relationship Metrics and the Principle for Beyond Morale. He’s also the host of the exhilarating and long-running, Fast Leader Show where you can listen to guests do the Hump Day Hoedown.

Show Notes: http://yourbestmanager.com/jimrembach