We have talked about processes and tools, but as technical writers, we hardly ever discuss KPIs for our documentation, measuring the effectiveness of our documentation.

Ziv Bass-Specktor is the Head Of Knowledge at AppsFlyer. He has done documentation well at the company but also has figured out a way to measure our KPIs for technical writing in our companies.

Ziv shares some of the KPIs they use at AppsFlyer including self-service ratio, search KPIs, documentation and support, user trust KPI, and localization - locale self-service ratio and locale coverage.

These are KPIs that you can implement now in your own company and business!

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This episode was produced by: Intent Media.

Music by: Beatsbyalf

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