Our guest this week is Dawn Harpster, Senior Conversation Architect at Talkdesk. Dawn is actively committed to the extinction of bad IVR and Virtual Agent experiences. Her passion for the nuances of human behavior, conversation, and technology lead her to a career in human to machine interaction design; evangelizing simplicity, clarity and great user experience. Dawn has worked with a variety of high profile clients including Apple, Alaska Airlines, Direct TV and Western Union. She has also worked as a TV engineer, writer/producer, a program director at a homeless shelter and a professional jouster. Topics discussed include: • What and where Conversational AI is • Conversation design principles • Challenges and opportunities of being a woman working in AI Links: • LinkedIn Profile: https://www.linkedin.com/in/dawn-harpster-4b3130b/ • Women in AI Blogs: https://blog.re-work.co/tag/women-in-ai/