Tim and Rick resume the conversation with Quentin Schultze (PhD) on listening. Manner matters in communication, and they discuss how the habit of giving thanks affects how we communicate with others. They also discuss "spirit preceding technique" and Quentin's "Ouch Principle" to help de-escalate conversations that get hot. This is Part 2 of a 2-part conversation on grace-filled communication with Dr. Quentin Schultze.

Show notes and a full transcript are available at winsomeconviction.com.