Liam & Johannah speak with Natasha Marsay, Network Rail's Accessibility and Inclusion Policy Lead, to hear about the good work being undertaken to enable autonomy for customers: including a chat about how inclusivity means more than just providing level access; trying to balance all the needs of various passenger groups; the challenge of providing consistency of experience across the station estate; and the value of the purple pound. We end with Natasha's advice for young people considering entering the rail industry: join!