In this episode, Kate and Laura plug their new book, <a target= "_blank" href= "https://www.amazon.com/Build-Better-Products-Successful-User-Centered/dp/1933820586"> Build Better Products</a>, by discussing how the User Map was created. Surprise! It involves design thinking and sketching.  Drink Pairing: Irish Coffee (this is a long one. you'll need the caffeine.) Music: The Future Soon by Jonathan Coulton User Map Template: Get the Book! <a href= "https://www.amazon.com/Build-Better-Products-Successful-User-Centered/dp/1933820586?SubscriptionId=0ENGV10E9K9QDNSJ5C82&tag=usersknow-20&linkCode=xm2&camp=2025&creative=165953&creativeASIN=1933820586" target="new" class="product-title title">Build Better Products: A Modern Approach to Building Successful User-Centered Products</a> $35.73 By Laura Klein <a href= "https://www.amazon.com/Build-Better-Products-Successful-User-Centered/dp/1933820586?SubscriptionId=0ENGV10E9K9QDNSJ5C82&tag=usersknow-20&linkCode=xm2&camp=2025&creative=165953&creativeASIN=1933820586" target="new" class="buy-button"></a>

Advocating for the User

Kate and Laura drink and fight about what is wrong with user experience design.