Written communication has expanded from formal emails to Slack messages, tweets, and video scripts. But are you being understood? In this "Quick Fix" episode, Paul and Matt break down why the way we were taught to write in school fails us at work and how the lack of intonation in text creates emotional misunderstandings. Paul introduces a four-layer framework to ensure your writing is effective and resonant, and issues a warning about using AI: don't let it destroy your authenticity. Key Take...