Constant interaction with the customer is one of the features of agility, and requires some particular patterns of thinking from those who which to become more agile. Find out what these are in this episode, and how to practice them. Buy the Walking the Talk book: <a href="https://amzn.to/3WunDBA">https://amzn.to/3WunDBA</a> Website: <a href="https://www.carolyntaylorculture.com/">www.carolyntaylorculture.com</a> Podcast: <a href="https://www.carolyntaylorculture.com/podcast">www.carolyntaylorculture.com/podcast</a> Walking the Talk: <a href="https://walkingthetalk.com/">www.walkingthetalk.com</a>

85: Agile Series - Empowerment

This podcast is about leadership, authenticity and courage. Every episode is a personal development experience showing you how you can transform yourself and thus transform those around you and ultimately the organisation within which you work. Take a stand, choose a value - accountability, one-team, customer-centric, and many more - and come away with insights and practical tips on what it takes to authentically live that day-to-day. Many people and organisations hold these values, but don’t practise them. Through this podcast you will close that gap and as a result earn higher trust from your clients and colleagues, because they see you walking your talk. 
 
Carolyn Taylor is a global thought leader in personal development and culture change, with a reputation for having a practical, insightful and do-able approach. She has coached thousands of leaders and helped hundreds of organisations change their culture, and is the author of the classic best-selling handbook Walking the Talk: How to Build a culture for success.