In a truly customer-centric organisation, delighting customers is everyone’s job, not just those who have direct contact with them. Find out what that could mean for you, whatever role you play. Buy the Walking the Talk book: <a href="https://amzn.to/3WunDBA">https://amzn.to/3WunDBA</a> Buy Accountability@Work book: <a href="https://amzn.to/3ZmOSQB">https://amzn.to/3ZmOSQB</a> Website: <a href="https://www.carolyntaylorculture.com/">www.carolyntaylorculture.com</a> Podcast: <a href="https://www.carolyntaylorculture.com/podcast">www.carolyntaylorculture.com/podcast</a> Walking the Talk: <a href="https://walkingthetalk.com/">www.walkingthetalk.com</a>

33: Customer-centricity series - When bad news avoidance meets conflict avoidance

This podcast is about leadership, authenticity and courage. Every episode is a personal development experience showing you how you can transform yourself and thus transform those around you and ultimately the organisation within which you work. Take a stand, choose a value - accountability, one-team, customer-centric, and many more - and come away with insights and practical tips on what it takes to authentically live that day-to-day. Many people and organisations hold these values, but don’t practise them. Through this podcast you will close that gap and as a result earn higher trust from your clients and colleagues, because they see you walking your talk. 
 
Carolyn Taylor is a global thought leader in personal development and culture change, with a reputation for having a practical, insightful and do-able approach. She has coached thousands of leaders and helped hundreds of organisations change their culture, and is the author of the classic best-selling handbook Walking the Talk: How to Build a culture for success.