Howdy, Super Bowl01:16 The magic of voice06:55 Limitations and potential of voice and smart TVs13:13 Why hasn't Alexa got better faster?17:00 Alexa: verticalising vs ecosystems20:35 Charter's first class phone service28:00 Moving from reacting to proactive CX31:38 Technology and consistency34:30 DeepMind's AlphaCode: computers that can code37:40 AI to enhance developer productivity41:20 Productivity vs the creation of crap41:55 Will problems ever be absolutely solved?45:30 Gartner's Magic Quadrant and its role51:07 Sign off Hosted on Acast. See acast.com/privacy for more information.