Chris Fitch speaks with mother and daughter, Lin and Lou Baxter, about how one phone call turned into a scam worth thousands. Through their eyes, Lin shows that it was not the lost money that shook her most, but the interactions with her bank that followed. And the twist in the tail? Lou leads the National Trading Standards Scams Team, showing that anyone – even where fraud is in the family (in the right way) - can be affected like this.https://www.linkedin.com/in/louise-baxter-mbe-77194337/https://www.nationaltradingstandards.uk/work-areas/scams-team/https://moneyadvicetrust.org/training-and-consultancy/vulnerability-academy?utm_source=academy&utm_medium=redirect