Can Ofgem’s 2025 Consumer Vulnerability Strategy really lead to better services? Just what is new about it? And how will it meet an army of challenges ranging from net-zero to the cost of living to market reform? Beth Martin (Director, Consumer Protection and Competition) lights up the strategy, explains how Ofgem will hold “firms’ feet to the fire” to deliver it, and outlines the everyday differences that consumers will notice. https://www.ofgem.gov.uk/sites/default/files/2025-04/Final%20CVS%2015042025-20250414111309.pdf