Chatter about 'inclusive design' has never been greater - but a significant difference exists between discussing the approach, and actually doing it. Jo Ellis and Katherine Snow explain how Tesco Bank made the shift from eulogising about inclusive design to actually embedding it in within the organisation. Outlining the process they followed, they describe to Chris Fitch the crests and challenges they encountered, how they overcame these, and provide a key case-study in ‘doing’ rather than ‘talking’.Links:Jo Ellis - https://www.linkedin.com/in/jo-ellis-b614a160/Katherine Snow - https://www.linkedin.com/in/katherinesnow/New Inclusive Design training course - https://moneyadvicetrust.org/training-and-consultancy/nile/