Shaun Conner talks to Chris Fitch about setting-up an ‘Empathy’ or ’Accessibility Lab’ to help staff better understand the barriers that disabled people face in their interactions with essential services. But what sort of kit do you find in an ‘Empth’ Lab? And can such simulation ever really work in practice?Shaun Conner (LinkedIn)https://www.linkedin.com/in/shaun-conner/Government Accessibility Personas/Posters:https://alphagov.github.io/accessibility-personas/Crip For a Day:https://www.sciencedaily.com/releases/2017/04/170411151019.htm