Some argue that ‘design’ is the new tool for tackling vulnerability:• regulators are telling firms to design inclusively• firms are telling staff to design with vulnerability in mind• and products and services are now appearing for once overlooked consumer groups.But just what is ‘design’ when it comes to vulnerability? Can we really design inclusively, accessibly, and for everyone at the same time?Chris Fitch, our Vulnerability Lead Consultant, is joined in conversation by:Tim Hawley - Head of Customer Vulnerability, Capital OneBailey Kursar - CEO & Founder, ToucoSian Williams - Director of Policy and Innovation, Toynbee HallDr Rose Chard - Consumer Insight Specialist, Energy Systems CatapultSubscribe to our Vulnerability Matters newsletter for updates on future webinars, podcasts and training resources for creditors: https://mailchi.mp/moneyadvicetrust.org/vulnerability-matters-newsletter