Our fifth ‘Working in a crisis’ recording, to help creditor staff working in front-line/customer-facing, management and specialist roles explores how should firms apply 'vulnerability' to small business owners.However, what does this really mean in practice? Does it differ from commercial vulnerability? And what should firms do to support ‘vulnerable’ small business owners?In this episode, the Money Advice Trust's Vulnerability Lead Consultant Chris Fitch is in conversation with Anil Patel from Business Debtline and small business vulnerability specialist, Ian Philips to reflect on the impact of vulnerable circumstances on small businesses owners.Subscribe to our Vulnerability Matters newsletter for updates on future webinars and to access e-learning resources for creditors: https://mailchi.mp/moneyadvicetrust.org/working-in-a-crisis