Our third ‘Working in a crisis’ recording, to help creditor staff working in front-line/customer-facing, management and specialist roles explores 'Dealing with emotional crisis'.The podcast covers:• To what extent can staff help people in the depths of emotional and personal crisis • Identifying concerns about customer wellbeingIn this discussion the Money Advice Trust's Vulnerability Lead Consultant Chris Fitch is joined by:• Nick Barnes, Chief Executive, National Centre Suicide Prevention Training. • Dan Holloway, writer and expert by experience. Subscribe to our Vulnerability Matters newsletter for updates on future webinars and to access e-learning resources for creditors: https://mailchi.mp/moneyadvicetrust.org/working-in-a-crisis