Send us Fan Mail Ever have a client drop a “by the way” just as their hand hits the doorknob? We tackle the fix: agenda setting that captures every concern upfront, keeps appointments on track, and strengthens trust without adding time. With guests Drs. Jane Shaw, Kat Sutherland, and Natasha Janke, we map the science and the steps behind a small change that delivers big wins for veterinary teams and clients alike. We walk through the practical anatomy of a better visit: start with a solid in...