In conversation with is a series of podcasts from Verint featuring chats and discussions with leading figures from the contact centre, CX and customer engagement industry across the Asia Pacific region.

During this series, we want to find out what customer service organisations are doing during these challenging times and try and discover what it is that drives the leaders in this space and what makes them tick.

A full transcript of this episode can be found by visiting:  

https://www.verintapacblog.com/podcast/in-conversation-with-ryan-hollenbeck-and-audrey-william/