This episode we turn to a topic relevant to all aspects of personal and business interaction, Understanding Social Styles. A person's base social styles are typically engrained in them by age 14, and understanding what these are and how they impact communication with others is both important and incredibly useful. The article review discusses 15 things sales leaders can do during a crisis. The Q&A section was cut for time. The documents on Social Styles and a link to the article are available at https://value-ability.com/content.