The customer is not always right! A good customer service person will make them think such but the bottom line is that some of these customers get a little out of line, are demanding and are downright disrespectful. Get ready for some real talk directed to those customers who think because the person of whom they are speaking has on a uniform [providing them a service] that they are within their own right to be rude. Ummmm errrrrr, naw!