We’ve all been there: you have a perfect incident response plan, but as soon as the pressure hits, the manual gets thrown out the window. It’s funny how human nature kicks in, favoring fixing the fire over following the step-by-step guide.In our latest podcast episode, we talk about exactly that with Rachel Sleet — Engineering Manager and on-call veteran — and unpack what really happens when systems break and people are under pressure.How does your team handle the gap between your documented processes and the reality of an incident?