In this episode, Helen explores the topic of accessibility and the challenges vulnerable customers face when it comes to accessing organisation's premises, automated telephony systems. Helen also explores digital accessibility and customer's access to support.

You can follow Helen for future episodes and more consumer vulnerability information:

Email - [email protected]
Twitter - https://twitter.com/hpettifertrain
LinkedIn - https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/
Website - https://www.helenpettifer.com