In this episode, Helen explores the 4 drivers of vulnerability as defined by the Financial Conduct Authority. You can follow Helen for future episodes and more consumer vulnerability information: Email - <a href="mailto:info@helenpettifer.com">info@helenpettifer.com</a> Twitter - <a href="https://twitter.com/hpettifertrain" rel="noopener">https://twitter.com/hpettifertrain</a> LinkedIn - <a href="https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/" rel="noopener">https://www.linkedin.com/in/helen-pettifer-unlocking-vulnerability/</a> Website - <a href="https://www.helenpettifer.com" rel="noopener">https://www.helenpettifer.com</a>

Episode 39 - Is vulnerability still the right term to use?

This podcast is about one simple but powerful idea: supporting vulnerable customers better — with empathy, confidence, and good practice.I’ll be joined by brilliant guests sharing real stories, practical ideas, and fresh perspectives on supporting people when it matters most.  Because vulnerability can affect any of us — at any time.  Join me for Unlocking Vulnerability.  Listen, learn, and be part of the conversation.