In this episode, Helen is joined by Vanessa Hudnott discussing how Aviva supports and trains their team on supporting vulnerable customers, especially through the Covid-19 outbreak.

Episode 13 - Coronavirus and Financial Vulnerability

This podcast is about one simple but powerful idea: supporting vulnerable customers better — with empathy, confidence, and good practice.I’ll be joined by brilliant guests sharing real stories, practical ideas, and fresh perspectives on supporting people when it matters most.  Because vulnerability can affect any of us — at any time.  Join me for Unlocking Vulnerability.  Listen, learn, and be part of the conversation.