In this episode Helen looks at what vulnerability is and how it impacts people, especially when interacting with businesses.

Episode 2 - What about our responsibility?

This podcast is about one simple but powerful idea: supporting vulnerable customers better — with empathy, confidence, and good practice.I’ll be joined by brilliant guests sharing real stories, practical ideas, and fresh perspectives on supporting people when it matters most.  Because vulnerability can affect any of us — at any time.  Join me for Unlocking Vulnerability.  Listen, learn, and be part of the conversation.