Uncapped with Jack Altman
Uncapped with Jack Altman
Alt Capital
Uncapped #42 | Bret Taylor from Sierra
1 hour Posted Feb 19, 2026 at 10:00 am.
) Intro
) The SaaS-pocalypse and systems of record
) Sierra's competitive landscape
) Outcomes-based pricing
) The rapid evolution of AI support technology
) Young founders vs. experienced founders
) Beyond support: The full customer lifecycle
) Codex and the future of software engineering
) OpenAI and advertising
) How to run a board
0:00
1:00:37
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Show notes
Bret Taylor is the founder and CEO of Sierra, an AI agent company transforming customer service. Bret’s legendary career includes being CTO of Meta, co-CEO of Salesforce, chairman of the board at OpenAI, co-creating both Google Maps and the Like button, and founding three companies.
We unpacked the so-called “SaaS-pocalypse” and what AI agents mean for the future of enterprise software. We talked through the shift from systems of record to autonomous agents, outcome-based pricing, platform transitions, Codex and the transformation of software engineering, and who is structurally positioned to win in the next era of AI.
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Links:
https://x.com/btaylor
https://x.com/jaltma
https://uncappedpod.com/
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Email: [email protected]