Ambulatory care transition RNs manage the crossroads of the patient experience. Alyse Hicks, RN, and Jennifer Rosales, RN, explain the dynamic work of triaging patients from an online portal and via telephone, as well as following up with those patients to prevent readmissions. They use critical thinking to make judgments based on a deep knowledge of physicians’ preferences from various specialties. Learn more about the growth of their profession’s scope, the challenges of maintaining their own well-being during COVID-19 peaks, and how experience and education continue to make them more effective.