Show notes
In this episode of the Truth Hurts Show, former FBI hostage negotiator and Never Split The Difference author Chris Voss breaks down the real psychology behind negotiation, interrogation, business deals, relationships, sales, and human behavior.Chris explains why FBI negotiation is built on applied emotional intelligence, why empathy is not sympathy, how to make people feel understood, and why the right words can get people to tell the truth without force. He also reveals the “have you given up on this?” text, the red flags of bad clients, why “win win” can be a manipulation tactic, and how saying no to the wrong deals can make your business explode.From hostage negotiations and kidnappings to real estate, sales calls, relationships, and entrepreneurship, this conversation exposes the negotiation mistakes most people make every day.This episode will change the way you talk, listen, sell, negotiate, and do business.Follow US!Brian's LinksInstagram: / https://www.instagram.com/briangoldphd TikTok: / https://www.tiktok.com/@briangoldphd Makan's LinksInstagram: / https://www.instagram.com/Makan.Mostafavi TikTok: / https://www.tiktok.com/@makanmostafaviChris’ LinksInstagram: /https://www.instagram.com/thefbinegotiator/ Facebook: /https://www.facebook.com/ChrisVossNegotiation/ Timestamps:00:00 Welcome Chris!02:47 The Secret To FBI Negotiations07:31 Empathy Is Not Sympathy13:44 Why Torture Fails19:08 Kidnapping Is A Business25:36 How To Survive Being Taken Hostage31:52 Why Feeling Understood Changes Everything39:18 How To Read People Fast45:27 The FBI’s SWAG Method51:46 Why Being Corrected Builds Trust58:12 Negotiation Is A Performance Skill1:04: 35 The “Have You Given Up?” Text1:13:08 Red Flags In Business Deals1:19:42 Why “Win Win” Can Be A Trap1:24:36 Collaborative Negotiation And Relationships#ChrisVoss #NeverSplitTheDifference #Negotiation #FBI #HostageNegotiator #Sales #Business #Entrepreneurship #Psychology #EmotionalIntelligence #TruthHurtsShow #PodcastHosted on Ausha. See ausha.co/privacy-policy for more information.