Trust on Purpose
Trust on Purpose
Charles Feltman and Ila Edgar
Can leaders rebuild trust after breaking it?
29 minutes Posted Feb 9, 2026 at 1:00 pm.
Back From A Long Break
The Core Question: Rebuilding Trust
Case Study: Overpromising Leader
Team Fallout And Avoidance
Naming The Distrust
Listening-Only Meeting Setup
Team Voices Their Experience
Acknowledgment And Apology
Co-Creating A Repair Plan
You Don’t Need All The Answers
Practical Steps For First-Timers
Find A Sounding Board
Courage, Care, And Follow-Through
Closing Reflections And Milestone
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Send us a message - we'd love to hear from you You've messed up. You know it. Your team knows it. A lot of leaders know that sinking "Oh sh!t" feeling of realizing they've done something to break their team's trust. In this episode, we dig into a real story of broken trust: the situation, the impacts, and what ultimately turned things around. We walk through the moves that reopened honest dialogue and rebuilt psychological safety; from the leader acknowledging their oops without making...