After nearly two decades at Harrods, Annalise, Senior Director of Beauty, Home, Fine Jewellery & Watches at Harrods, shares the career lessons she's picked up along the way, including a leap into an entirely new part of the business that challenged everything she thought she knew.

We discuss embracing the unknown, creating space to think before rushing to solutions, and how a strong work ethic, passed down through generations, continues to shape the way she works today.