Are you trying to fix "bad estimates" when you actually have a broken system? In this week’s episode, we sit down with authors of “Signals and Levers,” Elisabeth Hendrickson and Joel Tosi to talk about the events that led up to writing their book. Tune in to the first of our three-part episode to get our discussion on Shewhart charts, cycle time, and why aiming directly for predictability always backfires.Links:- Signals & Levers: https://signalsandlevers.com/- Elisabeth Hendrickson previous appearance: https://soundcloud.com/troubleshootingagile/office-politics-and-toxic-behaviors- Tilted Slider Episode: https://agileconversations.com/blog/dont-add-more-metrics/--------------------------------------------------You'll find free videos and practice material, plus our book Agile Conversations, at agileconversations.comAnd we'd love to hear any thoughts, ideas, or feedback you have about the show: email us at [email protected]--------------------------------------------------About Your HostsDouglas Squirrel and Jeffrey Fredrick joined forces at TIM Group in 2013, where they studied and practised the art of management through difficult conversations. Over a decade later, they remain united in their passion for growing profitable organisations through better communication.Squirrel is an advisor, author, keynote speaker, coach, and consultant, and he's helped over 300 companies of all sizes make huge, profitable improvements in their culture, skills, and processes. You can find out more about his work here: douglassquirrel.com/index.htmlJeffrey is Vice President of Engineering at ION Analytics, Organiser at CITCON, the Continuous Integration and Testing Conference, and is an accomplished author and speaker. You can connect with him here: www.linkedin.com/in/jfredrick/