Squirrel tells the story of a conversation that took a sudden difficult turn, and we discuss methods like the Disarming Technique for handling surprises like this effectively.SHOW LINKS:- Roger Schwarz, Eight Behaviours for Smarter Teams: https://www.csu.edu.au/__data/assets/pdf_file/0008/917018/Eight-Behaviors-for-Smarter-Teams-2.pdf- David Burns, the Disarming Technique: https://feelinggood.com/2017/12/11/066-five-secrets-training-the-disarming-technique/- Finnish Agile Circle: https://www.meetup.com/Agile-Finland-Helsinki-Coaching-Circle/- London Organisational Learning Meetup: https://www.meetup.com/London-Action-Science-Meetup/---Our new book, Agile Conversations, is out now! See https://conversationaltransformation.com where you can order your copy and get a free video when you join our mailing list!We'd love to hear any thoughts, ideas, or feedback you have about the show.