Why is it that people who identify a certain way give you a sneak preview of how competent they are on the job? Pay attention to how they emphasize three identities, and you will tell whether you are dealing with a superstar, mediocrity, or loser.

#13: CHALLENGING THE BENIGN ASSUMPTION

A place where troubleshooters like you can hear about real cases and learn what it takes to deal with challenges. This applies to leaders, consultants, crisis managers, and problem-solvers — people like you with skin in the game who need to make a difference. Our focus: people trouble — because every problem is a people problem. Every episode has takeaways (or keepers), with the bottom line up front. Then comes the rest of the story, for context and perspective.