Travel Tech Insider
Travel Tech Insider
Gilad Berenstein and Cara Whitehill
The AI Effect (Part 3): Agentic AI & Future of Personalization
1 hour 4 minutes Posted Nov 25, 2025 at 10:00 am.
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Show notes
Show Notes Agentic AI is the latest buzzword in travel tech — but beyond the hype, it raises big questions about how travelers will discover, plan, and book their journeys. Will the power of agentic AI reinforce the dominance of OTAs like Expedia and Booking, or will it open the door for smaller travel brands to compete on equal footing? In this episode, we explore what agentic AI means for personalization in travel retailing and service delivery: how it could reshape loyalty, rewire customer...