What if the future of IT operations is not faster troubleshooting, but completely eliminating troubleshooting?In this episode of Transformational Thinkers with Sara Sheehan, Sara sits down with Jed Ayres, the visionary CEO of ControlUp, to explore how digital employee experience is rapidly becoming one of the most critical strategic levers for enterprise transformation. Drawing from his early career as a unique hospitality owner-operator and decades leading global technology companies, Jed shares a compelling vision for the shift from reactive IT operations to autonomous, AI-driven digital workplaces.Filled with insights on AI, leadership mindset, automation, and trust-driven cultures, this episode is essential listening for executives preparing their organizations for the next era of work.