Honey talks with InterAction Training's very own Zack Merril. Zack was responsible for managing a branch, determining and developing training needs, and finding the right people for the bank or credit union. His unique combination of responsibilities has given him valuable insights in how to manage your branch and your people. Honey and Zack also discuss how the universal banker could change the banking landscape. You have to hear this to elevate your staff to a new level of professionalism and provide a memorable customer service.