Show notes
Welcome to First Block, a Notion series where founders from the world’s leading companies tell us what it was like to navigate the many firsts of their startup journey—and what they learned from that experience.In this episode, we spoke with Jesse Zhang, Co-founder and CEO of Decagon. In just a year since coming out of stealth, Decagon has become a $1.5 billion AI unicorn, transforming customer service for companies with AI agents.Chapters00:00 Intro01:40 Rethinking Customer Experience02:45 Early Startup Lessons05:18 Agent Operating Procedures09:58 Building Enterprise Trust14:04 Scaling Fast15:53 Hiring Philosophy19:12 The Tool Stack20:12 Advice BlockFor a full video, transcripts, and custom Notion x Decagon templates, please visit: https://ntn.so/nfxioeTo learn more about how Notion is supporting startups, please visit: https://ntn.so/u28v7x
