With the various restrictions and roadblocks associated with the pandemic, many businesses have been forced to consider digital solutions.Jonathan Kochis, Director of User Experience at Canada Life, joins the hosts for episode 5 to discuss the pandemic’s impact on user and customer experience, and the importance of mapping the customer journey.Listen in now for a great conversation about understanding how to shift to compete in a digital world.

Creating a Culture of Growth: One Size Fits One

Welcome to TMD On the Record, a podcast where we talk about the relationship between brands and customers.

Join us as we take a look at some of the challenges facing brands as they work to understand a more empowered customer…

…and the empowered customers that expect and demand more from the brands they choose to be loyal to.

We’ll examine what’s working and what’s not.

The gap between what the relationship is and what it needs to be.

And what to do about it – now, next and later.

Whether you’re in marketing, communications, sales or operations, this conversation is for you.

And every episode features TMD’s 10th Voice principle, which is a deliberate attempt to challenge, question and empower different perspectives and opinions. We believe this empowerment is fundamental to instilling diversity in thought, a core tenet of TMD's culture.