<p>Greg and Stephen both attended the <a href="https://www.sdiconference.co.uk">Spark 23 conference</a> in Birmingham at the end of October. It&#8217;s an annual conference and awards dinner for the <a href="https://www.servicedeskinstitute.com/">Service Desk Institute</a>, and as you can hear in the discussion, they really enjoyed their first visit.</p>



<p>What does it tell us about where the IT Services sector is going, when it comes to Customer Experience?</p>



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<audio class="wp-audio-shortcode" id="audio-288-1" preload="none" style="width: 100%;" controls="controls"><source type="audio/mpeg" src="https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep66+-+SDI+Conference.mp3?_=1" /><a href="https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep66+-+SDI+Conference.mp3">https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep66+-+SDI+Conference.mp3</a></audio>
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