<p id="greg-talks-to-stephen-about-his-annual-webinar-on-the-customer-experience-landscape-and-the-five-themes-he-identified-for-the-year-the-new-normal-trust-ownership-systems-and-experience">Greg talks to Stephen about his annual webinar on the Customer Experience Landscape, and the five themes he identified for the year: The New Normal, Trust, Ownership, Systems, and Experience.</p>



<p>One of Stephen&#8217;s recommendations was to sign up for Purple Tuesday, which we mentioned on the last episode. You can do that here: <a href="https://purpletuesday.org.uk/" target="_blank" rel="noreferrer noopener">https://purpletuesday.org.uk/</a></p>



<p>If you missed the webinar, you can watch it on demand: <a rel="noreferrer noopener" href="https://www.tlfresearch.com/webinars/the-customer-experience-landscape-2022" target="_blank">https://www.tlfresearch.com/webinars/the-customer-experience-landscape-2022</a></p>



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