<p>Stephen and Greg chat about benchmarking customer survey scores, picking up on some of the points in Greg&#8217;s webinar on the subject.</p>



<p>What is benchmarking good for? Is it a distraction, a vanity exercise, or can it be used as a source of improvement?</p>



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<audio class="wp-audio-shortcode" id="audio-128-29" preload="none" style="width: 100%;" controls="controls"><source type="audio/mpeg" src="https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep37+-+Benchmarking.mp3?_=29" /><a href="https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep37+-+Benchmarking.mp3">https://tlf-public-assets.s3.eu-west-2.amazonaws.com/podcasts/Ep37+-+Benchmarking.mp3</a></audio>
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