We’ve completed our run through the 10 Traits that we believe separate organisations which are world class at customer experience from everyone else.

In this recap episode Greg and Stephen run down the list, and discuss which of them is the most important (if we had to pick just one). Needless to say, they don’t quite agree.

https://s3.eu-west-2.amazonaws.com/tlf-public-assets/podcasts/Ep15-Top10Recap.mp3