TLF have identified 10 Traits that separate organisations which are world class at customer experience from the rest.

In this episode, Greg and Stephen discuss the importance of getting your suppliers on board when it comes to creating great customer experiences, and why customer satisfaction might be the only SLA you need.

https://s3.eu-west-2.amazonaws.com/tlf-public-assets/podcasts/Ep12+-+(8)ExternalInternalSuppliers.mp3