TLF have identified 10 Traits that separate organisations which are world class at customer experience from the rest.

In this episode, Greg and Stephen discuss the trap of “Paralysis by Analysis”, and how to distinguish legitimate questions about your survey from time-wasting red herrings.

https://s3.eu-west-2.amazonaws.com/tlf-public-assets/podcasts/Ep6+-+AvoidingParalysisByAnalysis.mp3