You know what ROI is—-Return On Investment  It’s one of those business results that CEO’s like to keep track of.  So it’s real important that the guy in charge gets the numbers from you.  But most CEO’s don’t get those business result numbers their staff.  Why not? Ken Phillips of Phillips Associates is the guy to solve our problems —- and he just happens to be  doing one of the break out sessions at our conference this year.You can listen to Ken Phillips at the ASTD-TCC conference on Wednesday October 23, 2013 at